Big-Data Driven Building Management System Maintenance at an Accor-chain Hotel in Moscow

Predictive analytics powered by machine learning (ML) represents a quantum leap in decision-making capabilities, surpassing the effectiveness of human intuition. While human judgment is invaluable, it’s constrained by cognitive limits and biases. In contrast, ML algorithms can sift through vast datasets, identifying hidden patterns and trends that elude human perception. They predict outcomes with astonishing accuracy, allowing businesses to make informed choices swiftly. It’s the supercharged compass guiding them toward more efficient, profitable, and future-ready decisions, shaping a competitive edge that humans alone could only dream of.

Upon successful completion of a 2-year project involving the supply, installation, and launch of a Building Management System (BMS) at an Accor-chain Hotel in Moscow in 2019, Beltel was not only celebrated for this achievement but also entrusted with an ongoing 24/7 maintenance contract for the vital systems. Every facet of the hotel’s safety and life support system is seamlessly integrated with the Building Management System. This encompassing integration includes critical elements such as the automatic fire extinguishing system, security alarms, water supply systems, and much more.

Drawing upon historical sensor data retrieved from devices integrated within the hotel’s life support systems and enriched with insights on equipment replacements, our solution empowers us to proactively anticipate potential malfunctions within the life support framework. This proactive approach extends to timely equipment replacements for components approaching their operational limits, the seamless implementation of software updates as soon as they become available, and the orchestration of planned maintenance activities during periods of minimal occupancy, all of which are executed without impinging on the hotel’s operational stability.

The effectiveness of our self-learning model has yielded substantial dividends for the hotel, notably by diminishing expenditures associated with service contract personnel while simultaneously optimizing the inventory of spare parts required for ongoing repairs to the hotel’s life support systems. Since implementing our Predictive Maintenance solution, the volume of contract-related complaints and the occurrence of malfunctions at the hotel have seen a noteworthy decline of 15% compared to the previous maintenance periods and we attribute this result to the power of data-driven decisions. This transformation not only showcases the prowess of predictive analytics but also underscores the invaluable role it plays in enhancing operational efficiency and safeguarding the seamless functioning of mission-critical infrastructure.