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For years, we have been working successfully with retail companies helping them grow their competitiveness and improve their customers’ experience.
We have in our portfolio a full range of ELV solutions for engineering infrastructures of hypermarkets, supermarkets, stores, shopping malls, warehouses, and distribution centers, as well as automated solutions for retail shelf monitoring, demand forecasting and stock optimization.
In 2005, IKEA and BELTEL began their partnership with putting in place a regional contact center and upgrading and expanding IKEA’s telephony network.
Scope of Partnership
- Regional call center processing calls for all IKEA stores across Russia, and a WFM system from Teleopti
- Telecommunication network
- Support services