Customer Support Center

Beltel’s Customer Support Center provides best-in-class support service to customers across Russia, the Commonwealth of Independent States, and the Baltics. We bring cutting-edge technology and a wealth of experience to our customers helping them protect their investments in engineering systems, IT infrastructure and multimedia solutions. Our professional support service frees customers from the burden of supporting and managing IT-related systems and allows them to focus on their business.

Beltel is a certified partner of Avaya, Alcatel-Lucent, AudioCodes, Cisco, НРE, Microsoft and many other leading vendors. We boast some of the most experienced IT experts and systems engineers available in the Russian market: Together, our team specialists hold over 1000 professional certificates.

Today, Beltel provides customer support to over 400 state-owned and private companies. Multinational corporations supported by Beltel include such well-known brands as IKEA, Volkswagen, Oriflame, Microsoft, DLA Piper, Radisson Hotel Group, KPMG, Raiffeisen Bank, Four seasons and others. Our Customer Support Center processes over 10 000 customer requests per year.

Key highlights of Beltel’s Customer Support Center

• High-quality support 7x24x365
• Service request prioritization based on customer requirements
• Guaranteed response times to ensure reliable service
• Beltel-owned spare parts hubs to ensure swift hardware replacement
• Regular maintenance to prevent equipment failure
• Optimization of network and systems operation